Rick Sato
All case studies

Built 2026

Estate record website

Client delivery

Outcome

Took a complex, emotionally charged personal record that read as a series of blog posts and rebuilt it as a neutral document library — a record people can navigate, examine, and request access to, rather than a message that reads as pleading a case.

How it was built

The first version was a stock blog-theme site: a gray hero, sidebar widgets, an apology post, a contact link that went nowhere. The strategic call was to stop presenting it as a personal appeal and present it as evidence — a library of collected documents.

That reframing drove everything: the original text wasn’t rewritten but broken into statement chunks with plain-language notes in a margin column, so a non-expert can follow the record; public documents each get a described entry (what it is and why it matters, before you open it) instead of bare attachments; and a gated tier holds the certified court copies, released on request.

Built static (Eleventy), custom editorial design — serif headlines, navy header, generous whitespace, the annotated margin layout throughout. Navigation became a real journey: read the statement, examine the documents, request access or ask a question, where the old site dead-ended at a contact link.

Before and after

Before

The original site: a stock blog theme with a grey banner and an apology post
The original: a stock blog theme, with the statement as a single post.

After

The redesigned statement page, broken into sections with plain-language notes in a margin column
The statement, broken into sections with a plain-language note beside each.
The public documents page, where each document has a described entry
Public documents: each entry says what the document is before you open it.

What it demonstrates

Design judgment in the hardest direction — restraint. A proof-only record can’t look like a campaign, so there’s no hero appeal, no pull-quotes engineered for impact, no conversion layout; the design presents rather than persuades, and any weight the reader feels comes from the record itself.

Knowing that the right move was a library and not a louder blog post is the whole job here — the strategy call, not just the build. And it runs end-to-end: design, build, a tested gated-access tier with per-request document release, and a real launch.

Call me when

You have information that’s technically all there but no one can actually use it, and you need it turned into something a real person can navigate.

All case studies Next: Opportunity-detection engine

Contact

If this sounds like a problem you have, the best place to start is a short conversation about what’s actually stuck.

Email me